Return Policy
Physical Products:
ScrubLife Notes has a 14-day return policy, which mean you have 14 days after the item is marked as delivered to request a return.
For items that are eligible for a return, your item must be brand new (in the same condition that you received it). It must be in its original packaging to be eligible for a refund. You’ll also need the receipt or proof of purchase. Any products that were delivered shrink-wrapped must still be shrink-wrapped.
To start a return, you can fill out this Contact Form. In the message box, please be sure to include:
- Order Number
- Item(s) you would like to return
- Reason for the return
If your return is accepted, you will receive instructions on how and where to send your package. Return postage is the buyer's responsibility. Items sent back to ScrubLife Notes without first requesting a return will not be accepted. Restocking fees may apply.
Please note that original shipping fees are non-refundable in the event of a return. While you will receive a refund for the item(s), the cost of shipping incurred to deliver the order will not be reimbursed.
Damaged Products
Please inspect your order upon reception and contact us immediately if any item is received in less-than-perfect condition. This includes items that are damaged, defective, missing, or if you received the wrong item. We cannot resolve damaged product concerns after 7 days of the order being marked as delivered.
Refunds
Once your return has been received, it will be processed within 2-5 business days. If your return is approved, you’ll be automatically refunded to your original payment method. If you paid for shipping on your order, and then decide to return the order, the original shipping fees will not be refunded. Please remember that it can take some time for your bank or credit card company to process and post the refund, too. If your return is not approved after inspection, you will be notified via the email you used to place the order.